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CUSTOMER SATISFACTION ANSWERS AVERAGE
  Question  Range  Ans.* Avg.
 9.  Overall Quality of Services0 to 10208,20
10.1Staff Skills0 to 10208,55
10.2Staff Knowledge0 to 10208,25
10.3Staff Attitude0 to 10208,30
10.4Staff Commitment0 to 10208,60
11.  Appropriateness of Methodology0 to 10207,85
12.1Report Style0 to 10197,68
12.2Report Content0 to 10197,95
12.3Report Clarity0 to 10197,89
12.4Report Format0 to 10187,44
12.5Report Length0 to 10198,21
12.6Report Coverage of TOR0 to 10197,84
13.  Usefulness and Utilization of Services0 to 10208,05
14.  Did our services contribute to positive change within your organisation?0 to 1130,62
15.   Did our services contribute to improved practices within your organisation?0 to 1110,64
16.  Have our services contributed to obtaining increased donor support?0 to 1120,42
17.  Compare our services0 to 2131,54

* Answer N/A doesn't compute
Ranges :
Answers for question 9 to 13 from 0 (minimum) to 10 (maximum)
Answers for question 14 to 16 : 0 = no, 1 = yes
Answers for question 17 : 0 = worse, 1 = same, 2 = better

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CUSTOMER SATISFACTION ANSWERS LIST
Client Title Organitzation Country
Peter TroyFormer Head of Humanitarian Response Team, Conflict, Humanitarian and Security DepartmentDFIDUnited KingdomEditar
Christophe FranzettiEvaluation OfficerIOMSwitzerlandEditar
Michael S. BowersSenior Resource Development OfficerMercy CorpsUnited States of AmericaEditar
John LakemanCommunications/Information ManagerODIUnited KingdomEditar
Susu ThatunProgramme ManagerUnited Nations Development ProgrammeThailandEditar
Jacques BandelierUNDP Deputy Resident RepresentativeUNDPCongoEditar
James DerlethConflict SpecialistUSAIDUnited States of AmericaEditar
Silvia HidalgoDirectorDARASpainEditar
Lisa Wong-RamesarILO Technical Cooperation Officer, DECLARATIONInternational Labour OrganisationSwitzerlandEditar
Steve UrsinoCountry DirectorUNDPLiberiaEditar
Maurizio BussiSenior Technical SpecialistILO HIV/AIDS programmeSwitzerlandEditar
Sébastien VoyneauDR Congo Operational ResponsableBelgian Red Cross, French Speaking CommunityBelgiumEditar
Heather P. KulpCountry Director, AngolaSearch for Common GroundAngolaEditar
Bujar HoxhaMission DirectorCARE International Kosovo - CIKKosovoEditar
Kristine AlsvikProgramme Officer, Regional Bureau for AfricaILOEthiopiaEditar
Gianluca RoccoProgramme ManagerIOM, BelgradeSerbiaEditar
Sophie PinwillDeputy Team Leader ARTIP projectACILAustraliaEditar
Aurélie HauchèreProject officerILOSwitzerlandEditar
Gianluca RoccoProgramme ManagerIOMSerbiaEditar
Vijayalakshmi Vadiveluevaluation officerUNDP EOUnited States of AmericaEditar
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