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CUSTOMER SATISFACTION ANSWERS AVERAGE
  Question  Ans.*  Range Avg.
 9.  Overall Quality of Services280 to 108,50
10.1Staff Skills280 to 108,75
10.2Staff Knowledge280 to 108,50
10.3Staff Attitude280 to 108,46
10.4Staff Commitment280 to 108,89
11.  Appropriateness of Methodology280 to 108,36
12.1Report Style270 to 108,11
12.2Report Content270 to 108,30
12.3Report Clarity270 to 108,30
12.4Report Format260 to 107,81
12.5Report Length270 to 108,63
12.6Report Coverage of TOR270 to 108,33
13.  Usefulness and Utilization of Services280 to 108,18
14.  Did our services contribute to positive change within your organisation?190 to 10,74
15.   Did our services contribute to improved practices within your organisation?180 to 10,78
16.  Have our services contributed to obtaining increased donor support?160 to 10,56
17.  Compare our services170 to 21,59

* Answer N/A doesn't compute
Ranges :
Answers for question 9 to 13 from 0 (minimum) to 10 (maximum)
Answers for question 14 to 16 : 0 = no, 1 = yes
Answers for question 17 : 0 = worse, 1 = same, 2 = better

CUSTOMER SATISFACTION ANSWERS LIST
Client Title Organitzation Country
Peter TroyFormer Head of Humanitarian Response Team, Conflict, Humanitarian and Security DepartmentDFIDUnited KingdomEditar
Christophe FranzettiEvaluation OfficerIOMSwitzerlandEditar
Michael S. BowersSenior Resource Development OfficerMercy CorpsUnited States of AmericaEditar
John LakemanCommunications/Information ManagerODIUnited KingdomEditar
Susu ThatunProgramme ManagerUnited Nations Development ProgrammeThailandEditar
Jacques BandelierUNDP Deputy Resident RepresentativeUNDPCongoEditar
James DerlethConflict SpecialistUSAIDUnited States of AmericaEditar
Silvia HidalgoDirectorDARASpainEditar
Lisa Wong-RamesarILO Technical Cooperation Officer, DECLARATIONInternational Labour OrganisationSwitzerlandEditar
Steve UrsinoCountry DirectorUNDPLiberiaEditar
Maurizio BussiSenior Technical SpecialistILO HIV/AIDS programmeSwitzerlandEditar
Sébastien VoyneauDR Congo Operational ResponsableBelgian Red Cross, French Speaking CommunityBelgiumEditar
Heather P. KulpCountry Director, AngolaSearch for Common GroundAngolaEditar
Bujar HoxhaMission DirectorCARE International Kosovo - CIKKosovoEditar
Kristine AlsvikProgramme Officer, Regional Bureau for AfricaILOEthiopiaEditar
Gianluca RoccoProgramme ManagerIOM, BelgradeSerbiaEditar
Sophie PinwillDeputy Team Leader ARTIP projectACILAustraliaEditar
Aurélie HauchèreProject officerILOSwitzerlandEditar
Gianluca RoccoProgramme ManagerIOMSerbiaEditar
Omar AwabdehMonitoring and Evaluation AssociateUNDP IraqIraqEditar
Vijayalakshmi Vadiveluevaluation officerUNDP EOUnited States of AmericaEditar
Andres MontesStatisticianUNESCAP (Economic and Social Commission for Asia and the Pacific)ThailandEditar
Maurizio GiacheroProject ManagerInternational Organisation for MigrationSerbiaEditar
Yelena KudryavtsevaProgramme SpecialistUN Women Sub-Regional Office for Eastern Europe and Central AsiaKazakhstanEditar
Dejan PotparaDRR Project ManagerIOMEast TimorEditar
Annette MadvigAssistant DirectorAusAIDEast TimorEditar
Gianluca RoccoChief of MissionIOMBosnia & HerzegovinaEditar
Svjetlana DjokicEvaluation ManagerIOMSerbiaEditar

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